Screaming Bean |
Saturday, April 17, 2004
I feel I must tell you about the awful experience I just had. Keep in mind, all I wanted was a nice cool desserty drink. That was the ultimate goal. My spouse and I stopped by a local Dunkin Donuts and jumped into the drive thru. We were also nearly run over by a police car in the process, but that's another story. My spouse ordered a medium Vanilla Coolatta. For those of you who read regularly, you will know that I don't drink coffee. Neither does my spouse. When we came to the window, we were given a medium brown coolatta. I questioned whether it was a vanilla coolatta and was told it was. Upon drinking it (while still at the window) it was a vanilla coffee coolatta. We then questioned the person who gave it to us, only to be told if we had wanted a "Fruit Coolatta" we should have asked for a Vanilla BEAN Coolatta. Now, I have ordered vanilla coolattas nearly a dozen times including at that location and have never received a coffee coolatta. The window attendant proceeded to get very irate with us, insisting we tell him what it was we wanted, and then started swearing while getting our change. At this point, we just wanted our money back and wanted to leave, but no one was willing to do that. Another employee came to the window at this point and said he was sorry, but was not willing to give us our money back. Finally a woman came with a vanilla coolatta and we were able to leave. Of course I now fear what has been done to the coolatta. But seeing as how we'd committed $4.00 and our personal safety to the cause, we must see it through. I will have my revenge though...I just submitted this experience to corporate. Beanie will not be sworn at.
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