About Me

name: Beanie
age: 35
email: bbbeans@yahoo.com


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think like a woman. act like a man.

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ARCHIVES

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Screaming Bean
Monday, July 28, 2003

Self checkout...a boon or a curse?
Since my posts tend to be mundane, I bring you the first of hopefully many hard-hitting opinion pieces on the way the world is turning these days. Who am I kidding...I'm procrastinating, but here goes.

I have read a number of letters to the editor in various papers and seen on some blogs that people think that using self-checkout lanes at supermarkets/Home Depots/Walmarts are perpetuating a rising unemployment rate. Since I don't feel like responding to each of these letters individually I will in this post attempt to explain why not only do I use these lanes, I revel in using these lanes.

While it is true that by using such lanes I am preventing a real live human being from waiting on me and providing valuable customer service, I am saving my sanity. There have been very few instances where I have received any valuable customer service in a local Home Depot/Kmart/supermarket checkout line in the last year or so. My experience in these stores usually borders on the "want-to-bang-my-head-against-the-wall-repeatedly" variety. I have worked retail, so I speak from experience in what is expected of a cashier, and being surly, talking to your fellow employees, being lazy, incompetent, and/or slow does not qualify as appropriate customer service. I do not fear technology, verily, would I be writing this here if I was a luddite? Nay! If I can avoid such interactions that leave me prone to self-induced head trauma while at the same time providing myself with a quick way to exit the store with my goods in hand without committing petty larceny I say more power to it! Let me scan with impunity! Do not question my liberal unionizing tendencies! It makes my world a nicer happier place. It's a matter of keeping the world happy for Type A personalities everywhere. Thanks for reading.

handed down by Beanie at 12:54 PM || |